Shipping Policy

Shipping Policy

Shipping Policy

Last updated: August 25, 2026

At Kitchen Forge, we want you to receive your order promptly and in perfect condition. This policy outlines our shipping charges, processing timelines, delivery expectations, and how we handle the occasional issue that may arise in transit.

Shipping Charges & Delivery Estimates

We offer free standard shipping on all orders over $45.00. For orders below that threshold, a flat standard shipping rate of $8.00 applies.

• Standard Shipping (Orders under $45): $8.00 flat rate
• Standard Shipping (Orders $45 and over): Free

All orders are processed and shipped from our warehouse within 1–3 business days after order confirmation. Once your order leaves our facility, standard delivery typically takes 5–7 business days within the contiguous United States. Delivery times may vary depending on your location and carrier capacity.

Please note that delivery estimates are calculated from the ship date, not the order date, and do not include weekends or holidays. During peak seasons or promotional events, you may experience slightly longer processing times — we’ll keep you informed if that occurs.

Order Confirmation & Address Accuracy

When you place an order, you’ll receive an order confirmation email at the address you provided. This email contains your order number, a summary of the items purchased, and your shipping details.

It’s important to review your delivery address carefully at checkout. We rely on the exact information you enter to ensure your package arrives at the right place. If you notice an error in your address after placing the order, contact our shipping support team as soon as possible at shipping@kitchenforge.us. If your order hasn’t shipped yet, we can coordinate an address correction with our warehouse. Once a package is in transit, we may be able to submit a correction request to the carrier, but we cannot guarantee the change will take effect.

Tracking Your Order

As soon as your order ships, we’ll send you a shipping confirmation email with a tracking number and a link to the carrier’s tracking portal. You can follow your package’s journey through every scan event — from pickup to final delivery.

If you don’t receive a shipping confirmation within 4 business days of placing your order, please check your spam folder first, then reach out to our main support team at support@kitchenforge.us for assistance.

Split Shipments

Orders containing multiple items may, in some cases, be split into two or more packages. If that happens, each shipment is assigned its own tracking number, and we’ll notify you via email. Split shipments occur when items are stored in different warehouse zones or when certain products require separate handling. You will never be charged additional shipping fees for split shipments.

Carrier Events & Delivery Delays

Once your package is with the carrier, its progress is subject to conditions beyond our control. Weather events, natural disasters, carrier volume spikes, or logistical disruptions may delay delivery. We monitor carrier updates closely, and if we become aware of a significant delay affecting your area, we’ll inform you as soon as possible.

If you notice a carrier scan that suggests an issue — such as “delayed,” “exception,” or no scan for several days — contact our shipping support team. We’ll investigate on your behalf and contact the carrier directly.

Failed Delivery, Missing, or Damaged Packages

If a carrier attempts delivery and cannot complete it, they typically leave a notice. Failed delivery can occur for several reasons: the address was incorrect, no one was available to receive the package, or access to the delivery location was restricted. If you miss a delivery attempt, follow the carrier’s instructions on the notice to reschedule or arrange pickup.

For missing packages:

• Missing package that shows delivered: Check with household members, neighbors, or your building’s mailroom before contacting us. If you still can’t locate it, contact our shipping support within 10 days so we can start a carrier investigation.
• Missing package that never arrives: If your tracking shows no movement for 5 or more business days, or if the carrier reports the package as lost, contact us right away.

For damaged packages:

• Take photos of the package and its contents before removing items.
• Contact our shipping support team at shipping@kitchenforge.us with your order number and photos.
• We’ll file a claim with the carrier and, once verified, initiate a replacement or refund according to this shipping policy.

Restrictions & Special Address Types

We ship to physical addresses within the United States, including PO boxes and APO/FPO/DPO addresses via USPS where applicable. Some carriers may impose specific restrictions on certain address types; we’ll verify compatibility at the time of fulfillment and notify you if any issue arises.

How to Get Shipping Support

For any shipping-related questions — tracking inquiries, address changes, delivery issues, damage claims, or shipment exceptions — our dedicated shipping support team is ready to help.

When contacting us about a shipping issue, please include:

• Your order number and shipping confirmation number
• The full delivery address as entered at checkout
• A description of the issue (delay, damage, wrong address, etc.)
• Photos of the package if it arrived damaged

Our Handling Process

Our shipping specialists verify the order’s tracking details and carrier, then take the appropriate next step. Depending on the issue, they may:

• Contact the carrier on your behalf to file a claim
• Coordinate an address correction with our warehouse if the order hasn’t shipped yet
• Keep you informed of progress and expected resolution timelines
• Initiate a replacement or refund if a package is lost or damaged beyond recovery

You can expect a first response from our shipping team within 1 business day. If a shipping issue cannot be resolved with the carrier, the warehouse manager becomes involved, and we provide a final resolution within 2 business days.

Contact Information

For all other inquiries — order status, product questions, promotions, or website assistance — reach out to our primary support team at support@kitchenforge.us. Our service window is Monday through Friday, 9:00 a.m. to 6:00 p.m. Pacific Time. Emails received outside these hours will be answered on the next business day.

Kitchen Forge is operated by Blue Anvil Retail, LLC, located at 1847 Cedar Mill Road, Suite 12, Portland, OR 97229, United States. We’re committed to transparent policies and practical support — before and after your order.