Contact Kitchen Forge

We're here to help with your food prep, mixing, and processing needs. Whether you have a question about a product, need help with an order, or want to share feedback, our team is ready to assist. Below you'll find our main contact information and a breakdown of our specialized support departments so you can reach the right people quickly.

Get in Touch

For general questions, order support, or anything not covered by the specialist departments below, email our primary support team at support@kitchenforge.us. We're available Monday through Friday, 9:00 a.m. to 6:00 p.m. Pacific Time. If you email us outside these hours, our automated system will send an immediate acknowledgment, and a personal response will follow on the next business day.

We aim to respond to all emails within one business day of receiving them during our service window.

Our Store

Kitchen Forge is an independent multi-brand specialist retailer for food preparation, mixing, and processing tools. We curate a selection of products from trusted brands like KitchenAid and Totally Bamboo, with a focus on helping you find the right tool for your kitchen.

Kitchen Forge is operated by Blue Anvil Retail, LLC, a privately held commerce operations company that manages independent retail storefronts. Blue Anvil Retail, LLC is responsible for running the Kitchen Forge storefront, including order fulfilment, customer care, and quality assurance.

Our merchant address is:

1847 Cedar Mill Road, Suite 12
Portland, OR 97229
United States

This is a mailing and business address; we do not have a public walk-in storefront. For product authenticity and quality, we oversee our entire inventory and work closely with manufacturers to ensure every item meets our standards before it ships to you.

How We Can Help

Our support team is organized to handle your questions efficiently. If you're not sure which department to contact, start with our primary support email and we'll route your request to the right specialist. Below are the five specialist departments and what they handle.

Pre-Sales Support

Before you buy, we can help you choose the right product, check compatibility, and answer questions about specifications, availability, or bulk orders.

• Email: presales@kitchenforge.us
• First response time: Within 1 business day.
• Include in your email: The product(s) you're considering, your intended use (home cooking, professional, gift, etc.), any questions about dimensions or materials, and if you're comparing items, include the URLs or names.

Our pre-sales team reviews product specifications, consults manufacturer documentation, and sometimes checks internal testing notes to give you accurate answers. If your question is about an existing order, they'll redirect you to the appropriate channel.

If your query requires deeper technical review, it will be escalated to the category manager, who will respond within 2 business days.

After-Sales Support

If you've already placed an order and need help with missing items, damaged goods, returns, exchanges, or warranty claims, our after-sales team is here for you.

• Email: aftersales@kitchenforge.us
• First response time: Within 1 business day.
• Include in your email: Your order number and purchase date, product name and SKU, a description of the issue (missing part, damage, defect), photos of any damage, and your preferred resolution (refund, replacement, or repair).

Our after-sales specialists verify your order details, guide you through the return process, coordinate with the manufacturer for warranty claims, and track your refund or replacement until it's resolved.

If a warranty claim is disputed, our after-sales manager steps in and works toward a fair resolution within 3 business days.

Quality Assurance

If you have concerns about product quality, authenticity, or want to report a safety issue, our quality assurance team investigates every report.

• Email: quality@kitchenforge.us
• First response time: Within 1 business day.
• Include in your email: Your order number, product details, a specific quality or authenticity concern, photos showing the issue, any serial numbers or date codes, and a description of how you're using the product.

Our quality team compares your item to reference samples, coordinates with the brand if needed, and offers replacements or refunds for confirmed defects. Recurring issues are shared with manufacturers to improve their products.

Serious quality or safety issues are escalated to our compliance officer and brand team, with a response within 24 hours if there's immediate risk.

Legal & Privacy

For questions about our privacy policy, data usage, or to make a legal request, contact our legal and privacy department.

• Email: legal@kitchenforge.us
• First response time: Within 1 business day.
• Include in your email: A specific policy or data concern, a clear description of your legal or privacy question, and your preferred contact email. For personal data requests, we may ask you to verify your identity.

Our legal and privacy specialists review requests against applicable law and internal policies, respond to data rights requests within legal timeframes (usually 30 days), and keep records of all requests.

Calls or letters involving legal action are escalated to our registered agent and external counsel as needed, with acknowledgment within 2 business days.

Shipping Support

If you have questions about delivery, tracking, shipping delays, or address changes, our shipping support team can help.

• Email: shipping@kitchenforge.us
• First response time: Within 1 business day.
• Include in your email: Your order number and shipping confirmation number, the full delivery address as entered, a description of the shipping issue (delay, damage, wrong address), and photos of the package if it arrived damaged.

Shipping specialists verify tracking details, contact the carrier on your behalf, coordinate address corrections with our warehouse, and initiate replacements or refunds if a package is lost or damaged beyond recovery.

If a shipping issue can't be resolved with the carrier, our warehouse manager steps in and provides a final resolution within 2 business days.

What to Expect

When you email any Kitchen Forge team, here's how we handle your request:

1. Read and categorize: We read each email and determine the best department to handle it.
2. Resolve or forward: If it's within our primary scope, we resolve it directly. If it needs a specialist, we forward it with context.
3. Keep you informed: We'll let you know about any internal handover and give you a timeline.
4. Follow up: After resolution, we follow up to make sure you're satisfied.

If we don't resolve your issue to your satisfaction, it will be escalated to our operations manager, who reviews the case and provides a final response within 2 business days.

We're committed to providing practical support and transparent service. Thank you for choosing Kitchen Forge.