Last updated: August 25, 2026
1. Who We Are
Kitchen Forge (accessible at kitchenforge.us) is an independent, multi-brand specialist retail store focused on food preparation, mixing, and processing tools. We offer a curated selection of products from brands such as KitchenAid and Totally Bamboo, with the goal of giving you clear service details and complete purchase information before you check out.
Blue Anvil Retail, LLC, a privately held commerce operations company, operates the Kitchen Forge storefront. Blue Anvil Retail, LLC manages order fulfillment, customer care, and quality assurance for Kitchen Forge. This means that all customer data collected through the Kitchen Forge website is handled by Blue Anvil Retail, LLC, which acts as the operator and data controller for this storefront.
For the remainder of this policy, references to "we," "us," or "our" refer to Blue Anvil Retail, LLC, acting as the operator of the Kitchen Forge storefront. References to "Kitchen Forge" refer to the storefront itself, which operates under the management of Blue Anvil Retail, LLC.
2. Information You Provide to Us
When you place an order or interact with our customer support team, we collect the information you choose to share with us. This can include:
- Order details: Your name, billing and shipping addresses, email address, and phone number, as well as the products you have selected.
- Payment information: We collect the necessary financial details to process your purchase, such as credit card information or PayPal account details. Payment data is transmitted securely to our payment processors, and we do not store full card numbers on our own servers.
- Support communications: When you contact us by email, we receive the content of your message, along with the information you provide about your order or product question. If you contact the legal and privacy team, we may also receive correspondence related to your request and any verification details necessary to confirm your identity.
- Promotional codes: If you use a coupon code (such as FORGE15), we record which code you applied so we can apply the correct discount to your order.
3. Information We Collect Automatically
When you visit kitchenforge.us, certain information is collected automatically using cookies and other similar technologies. This includes:
- Device and browser data: Your IP address, browser type, operating system, screen resolution, and similar technical attributes.
- Usage data: The pages you visit, the products you view, the duration of your visit, and the actions you take on the site (such as adding items to your cart or applying a coupon).
- Traffic source: The referring website or marketing channel that brought you to kitchenforge.us.
We rely on this automatic data to keep the website secure, understand shopping patterns, diagnose technical issues, and improve the browsing experience for all visitors.
4. Transaction and Support Records
We keep records of the orders you place through Kitchen Forge, including the items you purchase, the price paid, the shipping method chosen, and the delivery address. These transaction records help us fulfill orders, process returns and warranty claims, and provide you with accurate order history.
We also retain a log of any customer service interactions you have with our support team. This helps us maintain continuity in the support experience, so you do not have to explain your situation from the beginning each time you contact us.
Our support team follows a structured process when handling your inquiries. We read each email, categorize the request, and resolve it directly if it falls within the primary support scope (such as order status or product questions). If your request requires specialist involvement, we forward it to the appropriate department with context and keep you informed about the handover. After resolution, we may follow up to ensure you are satisfied with the outcome.
5. How We Use Your Information
We use the information we collect for the following purposes:
- Order processing and fulfillment: To process your payments, confirm your orders, arrange shipping, and send you order updates and tracking information. Standard shipping on orders under $45.00 is $8.00; free shipping is applied to orders over $45.00.
- Returns and warranty handling: To administer returns within our 30-day return window, and to coordinate warranty coverage that follows the manufacturer's product information and support guidance.
- Customer support: To respond to your questions, troubleshoot issues, provide product guidance, explain our policies, and escalate matters to specialized departments when necessary. Our first response time is within 1 business day during our service window (Monday through Friday, 9:00 a.m. to 6:00 p.m. Pacific Time). Emails received outside these hours are answered on the next business day.
- Promotions and discounts: To apply coupon codes you provide at checkout and to confirm that the discount terms are met.
- Website improvement: To analyze how shoppers interact with the site, identify popular products, and enhance functionality.
- Security and fraud prevention: To detect and prevent unauthorized transactions, abuse, or other harmful activities.
6. Our Service Providers
We share limited data with trusted third-party service providers who help us operate the storefront. These providers are contractually obligated to protect your information and are prohibited from using it for purposes other than those we specify.
- Payment processors: We accept credit cards and PayPal. Payment transactions are handled by authorized payment processors who receive your payment details to authorize and complete the transaction. They process your payment information securely and in compliance with applicable standards.
- Shipping carriers: To deliver your orders, we share your name, delivery address, and applicable contact details with the shipping carrier.
- Web and analytics services: We use website analytics tools to understand aggregate traffic patterns and site performance. These services may set cookies through our site and collect data such as pages visited and time on site.
- Security and anti-fraud services: We may use service providers that help monitor unusual activity and prevent unauthorized access.
7. Cookies and Similar Technologies
Cookies are small text files stored on your device when you visit a website. Kitchen Forge uses cookies and similar technologies (such as pixels and local storage) to make our site function and to gather data about visitor behavior.
We use these technologies for the following purposes:
- Essential cookies: Required for core functionality, such as keeping items in your shopping cart and remembering pages you have visited during the same session.
- Preference cookies: Remember basic choices you make, such as currency preference or display settings.
- Analytics cookies: Help us understand how visitors move through the site, which pages are most useful, and where users may experience difficulties. This data is aggregated and does not identify you personally, unless you voluntarily provide identifying information through a purchase or support request.
You can adjust your browser settings to block or delete cookies, but please be aware that certain features of the website may not function correctly without them.
8. Data Security
We take reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data transmitted between your browser and our servers using secure socket layer (SSL/TLS) technology.
- Use of accredited payment processors that maintain their own security certifications.
- Restricted access to customer data to those employees and contractors who need it to perform their responsibilities.
- Regular review of our security practices as part of our commitment to safe shopping.
While no method of transmission over the internet is completely secure, we strive to protect the information you entrust to us.
9. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Specifically:
- Order records: We retain transaction records, including items purchased, prices, shipping addresses, and payment confirmations, for a minimum period to support returns, warranty claims, and accounting requirements. If we process a return within the 30-day return window, we keep a record of the return and any associated refund.
- Support correspondence: Emails and resolution records are kept to maintain service continuity and to review potential escalations. Matters that involve policy violations or legal complaints may be retained longer, in line with our record-keeping obligations.
- Legal and compliance records: If you contact our legal and privacy team, correspondence and related records are retained as needed to comply with regulatory requirements and to respond to future inquiries.
We periodically review our retention schedules and securely delete data that is no longer required.
10. Your Choices and Rights
Depending on your location and applicable law, you may have specific rights with respect to your personal data, including:
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to update inaccurate or incomplete information.
- Deletion: Request that we erase certain personal data, subject to legal obligations to retain it.
- Restriction or objection: Ask us to limit how we process your data or object to specific uses.
- Data portability: Receive your data in a structured, machine-readable format, where technically feasible.
- Withdraw consent: If we rely on consent for processing, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at legal@kitchenforge.us. We will verify your identity before handling most data rights requests, and we will respond within the legally required timeframe (usually 30 days). Where a request involves legal action or regulatory complaints, we escalate to the registered agent and external counsel as needed, with an acknowledgment within 2 business days.
11. Minors
Kitchen Forge is a general audience retailer of kitchen tools and does not knowingly collect personal data from children under the age of 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at legal@kitchenforge.us so that we can review and delete such information where appropriate.
12. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or the operation of our storefront. When we make material changes, we will update the "Last updated" date at the top of this page and post the revised policy on this page. If you have an active account or an order in progress, we may also notify you by email if the changes substantially affect your rights.
We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of the Kitchen Forge website after we post any changes constitutes your acceptance of those updates.
13. Contact Us
If you have any questions about this privacy policy, about how we handle your data, or about any legal, privacy, or compliance matter, please reach out to us using the details below. Data privacy and protection questions, along with requests to access or delete personal data, should be directed to the legal and privacy department.
Legal and Privacy Team
Our legal and privacy specialists review each request against applicable law and our internal policies. We verify identity for data rights requests and respond within the legally required timeframe. If a request involves court action or a regulatory complaint, we escalate it to the registered agent and external counsel, with an acknowledgment within 2 business days.
- Email: legal@kitchenforge.us
- First response time: Within 1 business day
- What to include: A clear description of your question or concern, specific policy or data concern, and if the request is about personal data, we will ask you to verify your identity. Include your preferred contact email.
Customer Support
For general order questions, product selection assistance, help with coupons or the website, and coordination of specialist department requests, contact our main support team.
- Email: support@kitchenforge.us
- Service window: Monday through Friday, 9:00 a.m. to 6:00 p.m. Pacific Time
- First response time: Within 1 business day of receiving your email during the service window
- What to include: Your order number if the inquiry relates to an existing order, the product name and URL if asking about a specific item, a clear description of the issue or question, and your preferred contact details
Operational and Quality Assurance
Blue Anvil Retail, LLC oversees product authenticity and quality control before items are shipped. If you have a concern about the condition or authenticity of a product, our operations manager reviews unresolved issues or potential policy violations and provides a final response within 2 business days after escalation.
- Mailing address: Blue Anvil Retail, LLC, 1847 Cedar Mill Road, Suite 12, Portland, OR 97229, United States
Emails received outside business hours will be answered on the next business day. While our automated system may send an immediate acknowledgment, a personal response will follow during the next service window.