Refund Policy

Refund Policy

Refund Policy

Last updated: August 25, 2026

Our 30-Day Return Promise

At Kitchen Forge, we want you to be completely satisfied with your food prep, mixing, and processing tools. If you need to make a return, we offer a straightforward 30-day return window from the date of delivery.

Whether you ordered a KitchenAid stand mixer attachment or a Totally Bamboo cutting board, our return process is simple. We accept returns on eligible items within 30 days of delivery. To qualify for a return, products must be in their original condition, with all parts and accessories included, and in their original packaging whenever possible.

Eligibility and Condition Requirements

To help us process your return quickly and fairly, please ensure the following conditions are met:

• Your return request is submitted within 30 days of delivery.
• The item is in its original condition, showing no signs of use beyond what was necessary to inspect it.
• All original packaging, manuals, and accessories are included.
• You have your order number available when you contact us.

Refunds and Exchanges

Once we receive and inspect your returned item, we will process your refund to the original payment method. Refunds are issued after the returned item arrives at our facility and passes our quality check. The refund amount will be credited to your original form of payment—either your credit card or PayPal account, depending on how you placed your order.

Shipping Fees

• Free shipping applies to orders over $45.00. Standard shipping is $8.00 on other orders.
• If you are returning an item for reasons not related to a defect or our error, the cost of return shipping will be your responsibility.
• For returns due to manufacturing defects, incorrect items, or confirmed authenticity concerns, we will cover the return shipping cost.

Exchanges

If you would like to exchange an item for a different product or a different size, please reach out to our after-sales team. We will guide you through the exchange process and work to get the correct item to you as quickly as possible.

How to Start a Return

To begin your return, please contact our after-sales department at aftersales@kitchenforge.us. To help us locate your order immediately, please include the following information:

• Your order number and date of purchase
• The product name and SKU of the item you are returning
• A description of the issue—whether it is a missing part, damage, defect, or another concern
• Photos of any damage or defect (if applicable)
• Your preferred resolution—refund, replacement, or repair

Review Process for Damaged, Incorrect, or Defective Items

We understand how frustrating it can be when an item arrives damaged or isn't what you expected. Our after-sales and quality assurance teams follow a structured review process to resolve your concern fairly and efficiently:

1. Initial logging and verification: Our team logs your issue and verifies it against your order details and product source records.
2. Information gathering: We may request additional information, including photos, serial numbers, or a description of the problem. Our customer information guidelines help us move quickly.
3. Investigation: For quality or authenticity concerns, our quality assurance specialists compare the product with reference samples or factory specifications when necessary.
4. Resolution: Once we have reviewed all the information, we provide a clear answer within 2 business days of receiving everything we need. If the product is found to be defective, we offer a replacement or refund.
5. Follow-up: We monitor the return and refund process and keep you updated at each stage. Once resolved, we confirm the outcome with you.

Authenticity Concerns

We stand behind the authenticity of every product we sell. Our sourcing standards are strict—we purchase exclusively from authorized distributors and directly from the brands' approved supply chains. Each product lot can be traced back to its source, and we do not buy from grey-market or unverified sellers.

If you ever have a concern that a product may not be authentic, please reach out to our quality assurance team. We will investigate the issue, including verifying the product's source and serial number. If we confirm an authenticity problem, we issue a full refund including any shipping costs, and we cover the return shipping. This commitment applies to every brand we carry, including KitchenAid and Totally Bamboo.

Warranty Information

Warranty coverage for all products follows the manufacturer's product information and support guidance. Our after-sales team can help you coordinate warranty claims with the manufacturer. If warranty coverage is disputed by the manufacturer, our after-sales manager steps in and works toward a fair resolution within 3 business days.

Contacting Our Support Teams

We are here to help. Our support teams are available during our regular business hours, and we aim to respond to every inquiry within 1 business day.

Primary Support

For general order questions, product selection, promotions, and website assistance:

• Email: support@kitchenforge.us
• Business Hours: Monday through Friday, 9:00 a.m. to 6:00 p.m. Pacific Time
• First Response Time: Within 1 business day of receiving your email during the service window
• Outside Hours Handling: Emails received outside these hours are answered on the next business day. Our automated system may send an immediate acknowledgment, but a personal response will follow during the next service window.

After-Sales Support

For order issues after purchase, including returns, exchanges, damage, or defects:

• Email: aftersales@kitchenforge.us
• Responsibilities: Initiating and tracking returns and exchanges, warranty claim facilitation, damage or defect reporting, and refund status questions

Quality Assurance

For quality concerns, authenticity questions, or counterfeit concerns:

• Email: quality@kitchenforge.us
• Responsibilities: Investigating quality concerns, responding to authenticity questions, collecting feedback for product improvement, and coordinating with brands on quality issues
• Please include: Order number, product details, specific quality or authenticity concern, photos showing the issue, and any relevant serial numbers or date codes.

How We Handle Escalations

If an issue is not resolved to your satisfaction or involves a potential policy violation, we escalate it to our operations manager. They review the case and provide a final response within 2 business days. For serious quality or safety issues, we escalate to our compliance officer and brand team, with a response within 24 hours if the issue involves immediate risk.

Quality Control and Inspection

Every item is inspected when it arrives at our warehouse and again at packing. We check for visible damage, missing parts, and any sign that the product does not match its listing. We also test samples of each batch to ensure they meet basic functional standards. When you receive your order, we recommend inspecting the product against the item description and photos provided on the product page—check that all parts and accessories are included and that the product is in its original packaging. If anything seems off, please contact us before using the product so we can correct the issue quickly.

Our Commitment to You

Kitchen Forge, operated by Blue Anvil Retail, LLC, is an independent multi-brand specialist for food prep, mixing, and processing tools. We are committed to practical support and transparent policies before and after your order. If a mistake happens, we take responsibility and fix it without unnecessary friction. We will never ask you to settle for a product you are not confident in.